Spanish Property Portal Policies

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ABOUT SPANISH PROPERTY PORTAL
  1. Privacy Policy
    1. Cookies
      1. We use cookies in order to identify registered users and provide appropriate pages. A long term cookie is also used by our "Shortlist" feature to help to server to remember users selections. We do not permit cookies from any third parties on the Site nor do we pass on data from or derived from cookies to third parties except as provided in our privacy policy.
    2. Web-bugs
      1. These are very small invisible images with unique identifying information specific to a particular user. We do not currently use Web-bugs though we may do so in future if this proves useful.
    3. Statistical information
      1. We gather data on visitors to the Site and process it for statistical reasons. Some of this information may relate to you such as how often you use the Site and how you use it. We do this in order to provide an efficient service which is reliable pleasant and helpful to use for all users.
    4. Personal data
      1. Profile:
        Various pieces of different information must be given to sign up to Spanish Propery Portal. The privacy of this information is detailed here.
        1. Your username and password are not disclosed to any third party other than in accordance with our privacy policy.
        2. Your name or company name are disclosed to other users along with your contact details when they view your a property posted by you.
        3. You may alter your details on your profile page.
      2. Support details
        Technical support is available from the Spanish Property Portal team. Details e-mailed to our support department are disclosed only to other Spanish Property Portal support employees
  2. The use and security of your data Additionally to the above we protect and use your personal data as follows;
    1. Banking Details These are held exclusively by our banking affiliates and not us.
    2. we will disclose your information to third parties in the following circumstances;
      1. where we are permitted to do so by our privacy policy.
      2. Where breach the terms and conditions of the site and it is necessary to disclose your information to third parties to prevent rectify or remedy such breach.
    3. We use your information to market our services to you; we do not provide it to third parties for marketing purposes in any circumstances.
  3. You have certain rights in relation to your data
    1. Data access and rectification
      1. You have the right to a copy of the personal information we store on you. We will rectify any inaccuracies. (in accordance with the Data Protection Act We charge £10 for information requests.) Please address requests to the Data Protection Officer, [physical address/email]
    2. Purpose of data collection and use
      1. You are entitled to know the information we collect on you its purpose and the manner and extent of processing. This we have outlined above.
      2. You are further entitled to know, and we confirm above, that we collect only such information as is necessary and not excessive to the purposes of the Site.
    3. We collect no sensitive personal information within the meaning of Data Protection Act 1998.
    4. We do not transfer data to jurisdictions with inadequate personal privacy laws. Your data will not be transferred to the United States unless it is to bodies that have adequate personal privacy provisions that accord with the Safe Harbour agreements between the US and the EU.
  4. Refund Policy
    1. Failure to deliver service
      1. If the site fails to deliver the service paid after at least one support e-mail a refund may be given.
    2. Service Dissatisfaction
      1. Refunds on property credits are available within 48 hours of purchase.